Effective Date: 01/12/2024

At Armans Mobile, we aim to provide you with the best shopping experience for mobile phones and accessories. However, if for any reason you are not satisfied with your purchase, we are here to assist you. This Cancellation & Refund Policy outlines the terms and conditions for returning, canceling an order, and requesting a refund.

1. Returns Policy

We do not accept returns for mobile phones and accessories, as they are electronic devices and subject to specific policies. However, we do accept returns under the following conditions:

1.1. Eligibility for Returns
You may return a product if:

• The product is defective or damaged upon delivery.
• The wrong product was delivered to you.

• There is a significant quality issue and  If approved by admin & if proper unpacking & checking video is there.

Custom products, such as personalized mobile accessories, are non-returnable unless they are defective or damaged upon delivery.

1.2. Timeframe for Returns
We provide 10 days return policy. Returns must be requested within 2 days from the date of delivery.

1.3. Conditions for Returns
The product must be:

• Unused and in its original condition.
• In the original packaging with tags, labels, and protective seals intact (if applicable).
• Accompanied by the purchase invoice or proof of purchase.

1.4. How to Request a Return
To initiate a return, contact us at:

• Email: info@armansmobile.com
• Phone: +91 92652 25335

Please provide the following details:

• Order number
• Reason for return
• Photos of the defective, damaged, or incorrect product (if applicable)

1.5. Return Shipping

• For defective, damaged, or incorrect items, we will cover the return shipping cost.
• For other eligible returns, the customer may be responsible for the return shipping charges.

2. Refund Policy

2.1. Refund Process
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be credited to the original payment of method within 7-10 business days.

2.2. Non-Refundable Items
The following are non-refundable:

• Customized or personalized mobile accessories.
• Products damaged due to improper handling or use by the customer.

3. Cancellation Policy

3.1. Order Cancellation by Customer

• Orders can only be canceled before they are shipped.
• Once an order is shipped, it cannot be canceled.

To cancel an order, contact us at:

• Email: info@armansmobile.com
• Phone: +91 92652 25335

Please include your order number in the cancellation request.

3.2. Refund for Canceled Orders
If your order is canceled before shipping, a full refund will be processed within 7-10 business days.

3.3. Non-Cancellable Orders
Orders that have already been shipped cannot be canceled. In such cases, you may request a return (refer to the Return Policy).

3.4. Order Cancellation by Us
We reserve the right to cancel an order for reasons such as:

• Product unavailability.
• Inaccurate pricing or description.
• Payment issues or suspected fraudulent activity.

In such cases, you will be notified, and a full refund will be processed.

4. Exchange Policy

We do not accept exchanges for electronic devices due to the nature of the products. However, exchanges are allowed under the following conditions:

• If the wrong product is delivered to you.
• If the product is defective or damaged.

For exchanges, contact us at:

• Email: info@armansmobile.com
• Phone: +91 92652 25335

5. Shipping Policy

We ship the product within 0-2 business days and deliver the product withing 5-7 business days.

6. Contact Us

If you have any questions or need further assistance regarding our Cancellation & Refund Policy, please contact us at:

• Email: info@armansmobile.com
• Phone: +91 92652 25335

Thank you for choosing Armans Mobile. We value your trust and aim to make your experience smooth and satisfying.